If any field should be human-centered, it’s healthcare. We help teams at the intersection of innovation, strategy, safety, and quality design a safer, healthier future.
We help teams navigate challenges that are a high strategic priority, involve great complexity, and demand creative collaboration. Our goal is to help hospitals and health systems become more innovative and effective.
Check out this video to see an example of how we have partnered with a large employee health system.
A design-thinking approach is fundamentally collaborative and inclusive–it helps you navigate the silos that are common in healthcare by bringing more stakeholders to the table. You’ll test new ideas and concepts to get feedback on your ideas while also developing buy-in for your innovative projects.
We believe our ability to facilitate conversations that inform real strategies for improving diversity, and health outcomes, is the best way that our team can contribute to addressing systematic disparities in healthcare.
We’re proud to work with Diversity Health Communications, an organization lead by Dorcas Lind, MPH, to hold meaningful conversations about diversity and equity in healthcare. Dorcas and her team have years of experience working to improve diversity in healthcare organizations. The Diversity Health Communications team leads these conversations while we catalogue and analyze the insights and perspectives that will inform your healthcare organization’s diversity, equity, and inclusion strategy.
Do Tank Health has curated a suite of offerings aimed to arm your workforce with the requisite skills they need to run an improvement team with an all-hands-on-deck human-centered design approach. Our focus on collaboration, communication, and design tools sets us apart from other quality improvement training programs in the healthcare space. The pragmatic, team-based approach we take to quality improvement ensures that buy-in and behavior change are both achieved.
Through user interviews, ‘design thinking’ focus groups, and helping derive insights from system data, we help teams focus on the people they are trying to help–patients, clinicians, operations, or any other stakeholder. That is the core of human-centered design: start with a nuanced understanding of the people you serve, then test solutions that will improve their experience.
Our clinical outcomes initiatives bridge traditional quality improvement methodologies in healthcare with the business rigor of human-centered design. For years, Do Tank has been working with hospitals, health systems, and community-based organizations to move the metrics that matter to those organizations. Our team has spearheaded work on everything from readmissions to C. diff to daily safety huddles. If your team is tasked with improving a clinical outcome, needs to spread a best practice from one setting to another, or needs help framing out your clinical quality improvement approach, talk with us about how we can help align teams to achieve these outcomes.
Do Tank Health has developed a high-touch process aimed at identifying the pain points for clinicians in your organization, building a plan to eliminate those pain points, and executing on that plan. Our industry will not move in the swift and necessary direction it needs to on the clinician engagement front until we start treating this issue as the acute danger that it poses to our industry as a whole.
Too often, members of a partnership just start ‘doing stuff’ and soon lose the point and plot. This work is an extension of our strategy design practice and has taken the form of system-level strategic planning around ‘access’ and ‘social determinants of health’ along with many kickoffs for nascent organizational partnerships.